Impact Roofing

5940 Craft Rd. Alexandria, VA 22310

Reviews

Our clients’ satisfaction is important to us

Impact Roofing
5.0
Based on 43 reviews
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Jean ArletJean Arlet
01:30 16 Aug 22
I highly recommend Mason and his team if you ever need a new flat roof in the DC area. My project wasn’t easy: it required taking apart a wood deck above my garage roof, removing the leaky shingles roof, installing a new TPO flat roof, and then re-installing a deck. Mason came with a large crew of 5 people and the job was done in just 2.5 days. I also appreciated that Mason was patient in answering all my questions and concerns. I am very happy I went with Impact Roofing!
Jordan BillingsleyJordan Billingsley
13:32 13 Jul 22
I can’t say enough great things about this family owned business. They were kind and professional which made getting a new roof quick and painless. Love these guys! Keep up the great work.
Katherine HanckelKatherine Hanckel
15:54 28 Jun 22
These guys were great! Super responsive and efficient. Our project wasn’t a big one, but they still treated us with the utmost respect and care. We’re expecting the birth of our first child any day now and they worked hard to fit us into their schedule so the job could be done before baby gets here. All in all, their work and professionalism goes above and beyond!
Donna LudwigDonna Ludwig
17:44 12 Jun 22
They repaired our front “flat roof” portico, which also required removing and then reinstalling the decorative railing. They were timely in providing a fair estimate, accommodating our schedule to complete the work and making sure that we were happy with the results. Friendly and knowledgeable crew. Thanks Jeff, Mason and Luis(and his helper)!
Carol VelanderCarol Velander
18:12 23 May 22
On a scale of 1 to 10, Impact Roofing scores a 15! I had two new roofs installed on my tool shed and pool house last week, and the service provided can’t be beat. Prompt, professional and priced competitively, Impact Roofing exemplifies the kind of partnership one often hopes for (dare expect?) from a contractor – yet rarely gets. Jeff, Mason, Kiley and the whole team seamlessly dealt with my roofing issues from initial contact to completion, listened to my concerns, adapted to my changing requests for repair to replacement, and provided a superior product. Communication is king with Impact Roofing – and they are definitely now my go-to contractor for future roofing and other home remodeling services.
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  Impact roofing is superb from quotation to installation. Responsive, professional and speedy! Stripped old roof and put new one up in the same day. They also got insurance to cover it in not even 30 days! They took all the debris and even walked around the neighborhood to clean up as it was a slightly windy day.

thumb Randa P.
9/15/2023

  The skylight at my rental property had a leak so I contacted Impact Roofing. The admin staff were very responsive and friendly. Though following the initial inspection, the roofer, Mason, left me a message saying I didn’t have a skylight. A bold statement to the homeowner. I called him back several times and he never returned my call. I was only able to speak with the admin staff. I even sent interior and satellite pictures pointing out the skylight. After following up the next day (still no call from Mason) I was able to talk to the admin staff (Mason had no problem answering their calls). Once they reached him, they called me back to say he was “no longer interested in taking this job” because he could not “safely reach the skylight”… that I apparently don’t have. I have had several other roofers “reach the skylight” on my property before. That’s literally the job of a roofer.

*Update: Response to business owner*

Mason’s original message to me made it clear he didn’t even think I had a skylight, so was clearly unaware of the flat part of my roof, thus, his lack of access to my skylight was not “safety”. Additionally, he just called and left a message saying he *did* make it to the skylight but wasn’t interested in taking the job because it was “too small” and “we have a lot going on”. So which is it? Also, it was made clear early on to me that he was unwilling to try to access my roof through the interior of the house via the skylight (per prior correspondence with Ingrid), so even if someone was at the house at the time of the inspection, that wouldn’t have provided him access per his reported constraints. I have no problem with a company making a mistake or not wanting to take a job, but at least be upfront and honest about it. I don’t think that’s asking too much.

thumb Andre C.
9/22/2023

  These guys are great! I needed a roof inspection for my new homeowners insurance policy (they thought they spotted a couple of issues on my 10 year old roof) and James came out on time and did a complete inspection, with lots of photos and supplied me with a letter for my insurance company stating that the roof is in great shape, with no work needed. If I ever need actual work done, they will be at the top of my list.

thumb Vivian W.
8/24/2023

  If I could give Impact Roofing 10 stars, I would! A storm in DC damaged my roof and water was coming in and creating further damage. I spoke with James. He was quick, responsive, and so helpful. I ended up using the company that my insurance company sent, but I will recommend Impact Roofing to friends and family any time, especially in emergencies.

thumb Margot F.
8/02/2023

Testimonials

Our clients' satisfaction
is important to us.