Impact roofing is superb from quotation to installation. Responsive, professional and speedy! Stripped old roof and put new one up in the same day. They also got insurance to cover it in not even 30 days! They took all the debris and even walked around the neighborhood to clean up as it was a slightly windy day.

  The skylight at my rental property had a leak so I contacted Impact Roofing. The admin staff were very responsive and friendly. Though following the initial inspection, the roofer, Mason, left me a message saying I didn’t have a skylight. A bold statement to the homeowner. I called him back several times and he never returned my call. I was only able to speak with the admin staff. I even sent interior and satellite pictures pointing out the skylight. After following up the next day (still no call from Mason) I was able to talk to the admin staff (Mason had no problem answering their calls). Once they reached him, they called me back to say he was “no longer interested in taking this job” because he could not “safely reach the skylight”… that I apparently don’t have. I have had several other roofers “reach the skylight” on my property before. That’s literally the job of a roofer.

*Update: Response to business owner*

Mason’s original message to me made it clear he didn’t even think I had a skylight, so was clearly unaware of the flat part of my roof, thus, his lack of access to my skylight was not “safety”. Additionally, he just called and left a message saying he *did* make it to the skylight but wasn’t interested in taking the job because it was “too small” and “we have a lot going on”. So which is it? Also, it was made clear early on to me that he was unwilling to try to access my roof through the interior of the house via the skylight (per prior correspondence with Ingrid), so even if someone was at the house at the time of the inspection, that wouldn’t have provided him access per his reported constraints. I have no problem with a company making a mistake or not wanting to take a job, but at least be upfront and honest about it. I don’t think that’s asking too much.

  These guys are great! I needed a roof inspection for my new homeowners insurance policy (they thought they spotted a couple of issues on my 10 year old roof) and James came out on time and did a complete inspection, with lots of photos and supplied me with a letter for my insurance company stating that the roof is in great shape, with no work needed. If I ever need actual work done, they will be at the top of my list.

  If I could give Impact Roofing 10 stars, I would! A storm in DC damaged my roof and water was coming in and creating further damage. I spoke with James. He was quick, responsive, and so helpful. I ended up using the company that my insurance company sent, but I will recommend Impact Roofing to friends and family any time, especially in emergencies.